RETURNS POLICY
The Consumer Guarantees Act provides the basis for Delta Canine Training Products Ltd's return policy.
Returning /Exchanging Items
Some products such as Rex Specs Goggles or Ear Pro can be exchanged for other colours or sizes if necessary as we realise these need to fit well. To exchange for another colour or size they must be in their original unused condition including packaging so please open the packs carefully.
Items such as Biothane collars, leads and harnesses are made to order so please choose carefully when it comes to size and colour. We are happy to alter bespoke items such as leads, collars and harnesses if it is possible. Unless it is a manufacturing fault there may be a charge for this work so please contact us here to arrange.
We cannot accept any responsibility for shipping charges when items are returned solely for the purpose of exchange. Should we ship an incorrect product we will ship the correct product at our cost.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by Delta Canine Training Products Ltd. In the event that goods sold are deficient or are faulty, Delta Canine Training Products Ltd has the right to repair, replace or refund.
We do not have to give a refund if you change your mind about a purchase — so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
We cannot refund for leads, lines, harnesses or collars that have been allowed to be chewed by your dog as this is not normal wear and tear. Please do not leave them in a position to be chewed.
- All purchases must be returned and inspected before any refund will be granted.
- We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ.
- Manufacturing defects do not include normal wear and tear and any damaged caused by accidental or non-accidental damage.
- t is the responsibility of the customer to ship the item post-paid. Delta Canine Training Products Ltd is not responsible for the product until it has been received.
- As always - communication is the key so if you have any questions about refunds/exchanges or your products please contact us.
Restrictions and Exceptions
Due to the nature of bulk Biothane orders we are unable to accept returns for this product unless faulty. Refer to the Biothane information page for full details on ordering bulk Biothane.
NOTE: These products are still subject to the Consumer Guarantees Act.
Shipping Address for Returns
Delta Canine Training Products Ltd
6 Taranui Way
Paraparaumu Beach 5032
New Zealand
Please contact us about your product before returning it to us.
Thank You.