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Returns

RETURNS POLICY

The Consumer Guarantees Act and Fair Trading Act provide the basis for Delta Canine Training Products Ltd's return policy.

Restrictions and Exceptions

Due to the nature of bulk Biothane orders we are unable to accept returns for this product unless faulty. Refer to the Biothane information page for full details on ordering bulk Biothane.

NOTE: These products are still guaranteed under the Consumer Guarantees Act.

Returning /Exchanging Items

We cannot accept any responsibility for shipping charges when items are returned solely for the purpose of exchange.

Should we ship an incorrect product we will ship the correct product at our cost.

Shipping Address for Returns
Delta Canine Training Products Ltd
6 Taranui Way
Paraparaumu Beach 5032

New Zealand

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by Delta Canine Training Products Ltd. In the event that goods sold are deficient or are faulty, Delta Canine Training Products Ltd has the right to repair, replace or refund.

We do not have to give a refund if you change your mind about a purchase — so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

We cannot refund for leads, lines, harnesses or collars that have been allowed to be chewed by your dog as this is not normal wear and tear.  Please do not leave them in a position to be chewed.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

  • All products returned must be in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the products. Products cannot be returned if they have been etched, engraved, modified, damaged or, altered.
  • All purchases must be returned and inspected before any refund will be granted.
  • We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ.
  • Where the products are faulty or damaged due to manufacturing faults we will either: (i) replace the products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund.
  • We do not refund or exchange items that have been specifically custom made for you, or any product that has been made to your specified requirements.
  • Manufacturing defects do not include normal wear and tear and any damaged caused by accidental or non-accidental damage.
  • Unless the product is faulty, we will not refund the cost of return shipping and it is the responsibility of the customer to ship the item post-paid and insured (if applicable). Delta Canine Training Products Ltd is not responsible for the product until it has been received. 

Thank You.