FREE domestic shipping on all retail orders over $500

Proudly NZ owned & operated. All orders distributed from our NZ premises. Learn more

Terms and Conditions

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

These terms are issued by Delta Canine Trading Products Ltd and are effective from 1 June 2015 They cover the use of our website – deltacanine.co.nz. Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.

ABOUT US

This website is owned and operated by Delta Canine Trading Products Ltd. If you wish to contact us please:
Phone: 0274 770298
Email: info@deltacanine.co.nz

  1.  While we endeavour to supply accurate information on this site, errors and omissions may occur. Delta Canine Trading Products Ltd does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site. 
    Delta Canine Trading Products Ltd reserves the right to make changes to the content on this site at any time and without notice.
    To the extent permitted by New Zealand law, Delta Canine Trading Products Ltd makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
  2. Making a contract with us. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will refund your payment to the account it originated from, and advise that the goods are no longer available. 
    An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery, billing and any other relevant details for your order eg an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.
    We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
  3. Payment options. We currently accept the following credit/debit cards through Shopify Payments System;
    Visa
    MasterCard

    You can also pay using internet banking by arrangement using the "contact us" button on the site. 
    Cancellation Fee (we reserve the right to charge a cancellation fee of $10 to cover the cost of storage, processing and any loss in retail value).
  4.  All prices listed on deltacanine.co.nz are in New Zealand dollars and are inclusive of GST and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
  5. Website and Credit Card Security. We want you to have a safe and secure shopping experience online. All payments via our site are processed via Shopify Payments. They are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. Delta Canine Products Ltd does not hold any of your financial information.
    You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
    For security purposes certain transactions may require proof of identification.
  6. Delivery and Delivery Charges . Goods will be dispatched once payment in full has been received and will generally be by NZ Couriers depending on the item purchased. The goods become the recipient’s property and responsibility at the time of delivery. If goods are lost or damaged in transit, please contact us within 7 business days at info@deltacanine.co.nz. We will offer you the choice of a replacement or a full refund, once we have received confirmation from NZ Couriers that delivery was not successful. 
    Refer to the Biothane page for bulk Biothane orders.
  7. Delivery Period. We endeavour to ensure that orders will be dispatched within three business days of the order being placed. Orders within NZ should arrive two to three business days after dispatch. Please allow three days for delivery to rural addresses. You will receive an email that confirms that your order has been dispatched.
    All Internationally sent items will be sent "Track and Trace" unless otherwise requested. If your item is sent by Track and Trace post you can track your order by entering the tracking number emailed to you in the dispatch email, into New Zealand Post site.
  8.  Gift cards cannot be returned because the gift card value is activated at the time of purchase. Gift cards are non-refundable and cannot be redeemed for cash. Please refer to our returns policy when returning purchased items.
  9. Gift card usage. Pre paid gift cards are redeemable for goods sold on our site. Lost or stolen cards are the responsibility of the holder. Gift cards expire 12 months after they are purchased.
  10. Accessing our service. Other than connecting to Delta Canine Products Ltd by HTTP requests using a web browser, you may not gain access to Delta Canine Products Ltd servers. You agree not to disrupt, modify or interfere with our website or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on the Delta Canine Products Ltd website. Furthermore, you agree not to use our site in any inappropriate or unlawful way.
  11.  Our website is intended to provide information for people shopping our products, including making purchases via our website and registering on our database to receive e-mails from us.
    While we endeavour to supply accurate information on this site, errors and omissions may occur. Delta Canine Products Ltd does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
    Delta Canine Products Ltd reserves the right to make changes to the content on this site at any time and without notice.
    To the extent permitted by New Zealand law, Delta Canine Products Ltd makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
  12. Intellectual Property. Delta Canine Products Ltd owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
    Delta Canine Products Ltd welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.
    We advise that you may not copy or display for redistribution to third parties or for commercial purposes, any portion of this site without the express permission of Delta Canine Products Ltd.
  13.  Please note that although this site may, at times have, some hyperlinks to other third party websites, these sites have not been prepared by Delta Canine Products Ltd and are not under the control of Delta Canine Products Ltd. The links are only provided as a convenience, and do not imply that Delta Canine Products Ltd endorses, checks, or approves of the third party site. Delta Canine Products Ltd is not responsible for the privacy principles or content of these third party sites. Delta Canine Products Ltd is not responsible for the availability of any of these links.
    Delta Canine Products Ltd that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at info@deltacanine.co.nz
  14.  This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
  15. Changes to this Agreement. Delta Canine Products Ltd reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.